SMS Privacy Policy

1. Information We Collect

When you opt in to our SMS messaging services, we may collect the following information:

Your mobile phone number
Your name (if provided)
Message interaction data (such as delivery status, open/click behavior)

We do not collect sensitive personal information via SMS.

2. Use of Information

We use the information collected through SMS messaging for the following purposes:

To send transactional alerts (e.g., order updates, delivery confirmations)
To respond to inquiries or customer service requests
To improve our messaging services and customer engagement

3. Message Frequency

Message frequency may vary based on your interaction with our services. Typical message volume:

Transactional alerts: Per occurrence

4. Consent and Opt-Out

By opting in to receive SMS messages from us, you are providing express verbal consent to receive text messages using automated technology.

You can opt out at any time by replying:

STOP to cancel

Standard message and data rates may apply.

5. Data Sharing and Disclosure

We do not sell, rent, or share your SMS-related data with third parties for their marketing purposes. We may share data with:

SMS service providers (solely to deliver our messages)
Law enforcement or regulators when required by law

All service providers are contractually obligated to maintain the confidentiality and security of your information.

6. Data Security

We implement industry-standard measures to protect your information from unauthorized access, disclosure, or misuse. However, no electronic transmission is ever completely secure.

7. Your Rights

You have the right to:

Withdraw consent at any time

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS practices, please contact us via email: smsconcerns@qlf.com